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Customer support
1 Frquently Asked Questions
1.1 Where do you get your dresses from?

We get dresses from everywhere. We have brokers and designers we work with. We also frequently buy inventory from stores that are going out of business. New stock is coming in almost every day! Gowns come in and go out so fast sometimes we don’t even get a chance to put them up on our website before they are sold.

1.2 Why are your dresses so cheap?

We would like to say affordable. We have a knack for finding and producing amazing dresses. Simply put, we keep our prices affordable because our customers deserve it. This is a family owned business and not a chain store. Most of our dresses are $150 to $699. We do have premium dresses as well, up to around $1,500 and these dresses are still listed way under the regular retail prices.

1.3 Can I bring my family, friends, fiancés and anyone else with me to help me choose?

Of course you can bring people with you! It is a special time and we realize brides and graduates want people to share in the joy of the moment. Keep in mind that the more people you bring the more "opinions" you will get. Bring close people and try to keep your party down to a minimum.

1.4 What should I wear to my appointment?

Please wear underwear. We will not let you try on gowns without underwear. You do not need a strapless bra when trying dresses on but if you have one by all means bring it. You can wear your regular bra, since you haven't chosen a dress yet, and it's difficult to know what kind of undergarments to buy. Spanx is your friend, and if you have it wear it, don’t be ashamed about it. You need to try on your dress exactly the way you will wear it on your special day. We ask all of our brides, grads, and guest to take their shoes off to protect the dresses. We have slipper available for you if you don’t have any. (It makes the shopping experience more relaxing anyway!)

1.5 How long are your appointments?

For our bridal store*

Normally, it is one hour for each appointment. Some take longer and some are over quicker. We will book the time just for you. Please make every effort to show up. If you cannot make your appointment, sometimes that happens, please call us and let us know as soon as you know you can't make it. When a bride does not show up for her appointment or is late, she is taking time away from other brides who are trying to get in.

1.6 Do I need an appointment to come take a look around or trying on gowns?

No, you can always drop by to take a look. Saturday's are usually very busy so please be patient and we'll get to everyone. Appointments on Saturday is suggested if you have a larger bridal party for Bridesmaid dress shopping.

No appointment is required for our prom store.

1.7 How many dresses do you have to choose from and what styles, sizes and designers do you carry and do you order dresses?

At any given time we have over 400 dresses in stock!  We also have lots of veils, tiaras, headbands, brooches, hairpieces, bridal belts and sashes, etc. We carry a variety of designers, and just about every shape of dress. Our sizes range from 00-30, sometimes larger.

1.8 How do I place my order online?
  1. Adding items to your cart
  2. Click view cart
  3. Enter your login information and continue to checkout
  4. Select billing address, shipping type, and payment method
  5. Apply any gift certificates if applicable
  6. Select place order
  7. You will receive an invoice in your email (be sure to check junk mail if not received in inbox)
1.9 What are the terms and conditions of your shop?