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Shipping & Returns

SHIPPING POLICIES:


Our in store location is open Mon-Fri 12-8, Sat 11:00-4:00 and easily accessible for you to pickup your order in store! Simply choose pickup at checkout and we will contact you when your pieces are ready.

 

For any orders over $50 (excluding taxes), shipping is FREE!

 

For all other purchases within Canada, we will be shipping your order with Canada Post. We will ship your purchase within 24 hours on your order placed on business days and any purchases on the weekend will be shipped on Monday. Please allow up to 2-7 business days for delivery; however, Karma Bridal and Formal is not responsible for any delays by Canada Post as they are no longer guaranteeing their delivery times.

 

We will email you an email confirmation once your order is shipped with your tracking number and any other details. As soon as your order is shipped, you will receive an email confirmation with your tracking number.

 

All Prom, Bridesmaids, Bridal gowns, and suits orders will be considered FINAL SALE and cannot be returned or exchanged.

 

 

Not happy with your purchase?

Return Policy:
ALL Prom, Bridesmaids, Bridal gowns, and suits orders will be considered FINAL SALE and cannot be returned or exchanged.

How do I return my item?

To return an item(s), please email [email protected] for approval. A Return Authorization Number will be emailed if the return is approved. Do not ship any returns without a Return Authorization Number.

Once you have received a Return Authorization Number: Arrange a curbside pickup at the store location at a mutually agreeable time within our
timeframe or send the item(s) to the address below (this address may be temporarily changed during COVID-19 but will be confirmed in the approval email from us):

Karma Bridal & Formal
50 Tacoma Dr Unit 1
Dartmouth, NS B2W 3E6

The return must be insured and have a tracking number. The Return Authorization Number, tracking number and any other return information must be emailed to [email protected] when the return is sent. Karma Bridal & Formal will not be held responsible for any returns to us without proof of delivery.
The return shipping cost is at the cost of the buyer. Karma Bridal & Formal will not assume any responsibility for return shipping costs. Once we have received the returned item(s), we will inspect the return to ensure that it complies with our return policies and is in acceptable, saleable condition. We will not accept anything which has been worn, stained, altered or damaged. We will process your refund to the original payment method only within 3 business days. We are not responsible for the time it takes for your refund to appear on your credit card once processed by us.